MIB3 SatNav problems

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TonyJ
Posts: 102
Joined: Thu Jul 30, 2020 8:29 am

MIB3 SatNav problems

Post by TonyJ » Mon Oct 19, 2020 12:04 pm

I mentioned this in a previous post ...

The new T-Rocs come with the new MIB3 infotainment system.
The SatNav part is absolutely crap.

The system does not recognize any postcodes. Basically, you put the postcode in, and it says it is "offroad". It seems to find it on the map (which is very poor and has only major road names). So you don't really know where you have navigated to.

I have taken this up with my dealer, and this is the reply ...

I spoke to the fleet manager about this, and he said that’s ‘just’ how they are.. I mean, I do understand the frustration. Apparently they do not bring up the road names BUT they will take you to your destination.
You can also use google maps through the car net app connect on the system to make it easier.
If you would like to log a formal complaint – this has to go directly to the manufacturer unfortunately (as we don’t make the cars L) so you would have to call the complaints line - 0370 0102 022.


I will raise it as a complaint, but I'd be interested if others with new T-Rocs have the same experience.

Do I recall that someone mentioned a software update in November ??
T-Roc R 2.0 TSI 4Motion 300PS 7-speed DSG 5 Door
Colour: Indium Grey
Upholstery: Flint Grey/Titanium Black

Ordered - 16/4/20
Built 21/9/20
Stage 5a - 22/9/20, Landed UK - 5/10/20
Stage 6 - 6/10/20, Stage 7 - 8/10/20
Delivered - 14/10/20

htpeargo
Posts: 87
Joined: Thu Aug 06, 2020 8:20 am
Location: Midlands

Re: MIB3 SatNav problems

Post by htpeargo » Mon Oct 19, 2020 12:33 pm

Hi Tonyj I cannot input post codes either. Tried Stafford and Norwich (Mib3 Infotainment) The unit says 20.9 s/w build but I fail to know how this relates to the software update on the web. Anyone Know.
Ordered 18th July
Build date w/c 14 sept
Troc Sel
Winter Pack
Side assist
Park assist
Sports Pack
Rear View Camera
Lumber support
Picked up 15oct 20

Tricky2
Posts: 201
Joined: Sun Mar 22, 2020 2:37 pm

Re: MIB3 SatNav problems

Post by Tricky2 » Mon Oct 19, 2020 3:58 pm

Why pay for integrated sat nav if you then have to use Google maps? How big an issue do you feel this is? I'd be pretty peed off, and considering rejecting the car. Can they retrofit mib2?

htpeargo
Posts: 87
Joined: Thu Aug 06, 2020 8:20 am
Location: Midlands

Re: MIB3 SatNav problems

Post by htpeargo » Mon Oct 19, 2020 4:02 pm

I Bought the sel because it came with sat nav
Ordered 18th July
Build date w/c 14 sept
Troc Sel
Winter Pack
Side assist
Park assist
Sports Pack
Rear View Camera
Lumber support
Picked up 15oct 20

Impala
Posts: 2140
Joined: Sat May 12, 2018 3:03 pm

Re: MIB3 SatNav problems

Post by Impala » Mon Oct 19, 2020 4:23 pm

htpeargo wrote:
Mon Oct 19, 2020 12:33 pm
Hi Tonyj I cannot input post codes either. Tried Stafford and Norwich (Mib3 Infotainment) The unit says 20.9 s/w build but I fail to know how this relates to the software update on the web. Anyone Know.

Tonyj / htpeargo, give us some example post codes which don't work for you so we can try them on the earlier unit. Have you tried the same post codes on TomTom or Waze ?
1.5 TSI DSG R-Line MY19 Indium Grey, rear view camera, park assist.
Ordered 22/06/18
Built w/c 25/03/19 :(
With dealer 13/05/19 :P
Collected 20/05/19 :D

sametdo
Posts: 49
Joined: Sat Apr 25, 2020 3:30 pm

Re: MIB3 SatNav problems

Post by sametdo » Mon Oct 19, 2020 5:13 pm

Same for me. Says <off-road> when enter a postcode. This must be a bug. Interested to hear what VW say when you make a complaint.
T-Roc R 2.0 TSI 4Motion 300PS 7-speed DSG 5 Door
Colour: White Silver
Upholstery: Flint Grey/Titanium Black

Ordered - 21/4/20
BW39 (w/c 21/9)
Delivered 13 October 2020

htpeargo
Posts: 87
Joined: Thu Aug 06, 2020 8:20 am
Location: Midlands

Re: MIB3 SatNav problems

Post by htpeargo » Mon Oct 19, 2020 6:38 pm

st17 4jl & nr7 opw
Ordered 18th July
Build date w/c 14 sept
Troc Sel
Winter Pack
Side assist
Park assist
Sports Pack
Rear View Camera
Lumber support
Picked up 15oct 20

TonyJ
Posts: 102
Joined: Thu Jul 30, 2020 8:29 am

Re: MIB3 SatNav problems

Post by TonyJ » Mon Oct 19, 2020 7:02 pm

Impala wrote:
Mon Oct 19, 2020 4:23 pm
htpeargo wrote:
Mon Oct 19, 2020 12:33 pm
Hi Tonyj I cannot input post codes either. Tried Stafford and Norwich (Mib3 Infotainment) The unit says 20.9 s/w build but I fail to know how this relates to the software update on the web. Anyone Know.

Tonyj / htpeargo, give us some example post codes which don't work for you so we can try them on the earlier unit. Have you tried the same post codes on TomTom or Waze ?
Try CV37 0AH - this is the VW dealer !!
All of them worked on my Golf GTD 7.5 and Golf GTD 7.0

It's not as though the postcodes are new . I've raised the issue with VWUK - let's see what they say ....

I wonder if there is the same issue on other VWs with MIB3? Golf 8?
T-Roc R 2.0 TSI 4Motion 300PS 7-speed DSG 5 Door
Colour: Indium Grey
Upholstery: Flint Grey/Titanium Black

Ordered - 16/4/20
Built 21/9/20
Stage 5a - 22/9/20, Landed UK - 5/10/20
Stage 6 - 6/10/20, Stage 7 - 8/10/20
Delivered - 14/10/20

Impala
Posts: 2140
Joined: Sat May 12, 2018 3:03 pm

Re: MIB3 SatNav problems

Post by Impala » Mon Oct 19, 2020 7:33 pm

TonyJ wrote:
Mon Oct 19, 2020 7:02 pm

Try CV37 0AH - this is the VW dealer !!
All of them worked on my Golf GTD 7.5 and Golf GTD 7.0

It's not as though the postcodes are new . I've raised the issue with VWUK - let's see what they say ....

I wonder if there is the same issue on other VWs with MIB3? Golf 8?

The latest version of map database for Mib3 is 'EUR_4PR031_FCT3WS-19144_Offline_Update.tar'.

Internal info as follows;

DevelopmentName: "EUR_4PR031_FCT3WS-19144"
SystemName: "EUR_4PR031_FCT3WS-19144"
ComponentName: "EUR_4PR031_FCT3WS-19144"
ReleaseVersion: "20WK12"
ReleaseDate: "2020.03.19"

Even if your car was built after 19 March, it would be worth checking the map version against the above.

The same map database version is used on Tiguan, T-Cross, Polo, Passat (all models from 2020). Strangely, all variants of Golf on the map updates web site are from 2017 and use the Mib2 map data.

I'll test the post codes on my system tomorrow and get back to you.
1.5 TSI DSG R-Line MY19 Indium Grey, rear view camera, park assist.
Ordered 22/06/18
Built w/c 25/03/19 :(
With dealer 13/05/19 :P
Collected 20/05/19 :D

htpeargo
Posts: 87
Joined: Thu Aug 06, 2020 8:20 am
Location: Midlands

Re: MIB3 SatNav problems

Post by htpeargo » Mon Oct 19, 2020 8:25 pm

Impala wrote:
Mon Oct 19, 2020 7:33 pm
TonyJ wrote:
Mon Oct 19, 2020 7:02 pm

Try CV37 0AH - this is the VW dealer !!
All of them worked on my Golf GTD 7.5 and Golf GTD 7.0

It's not as though the postcodes are new . I've raised the issue with VWUK - let's see what they say ....

I wonder if there is the same issue on other VWs with MIB3? Golf 8?

The latest version of map database for Mib3 is 'EUR_4PR031_FCT3WS-19144_Offline_Update.tar'.

Internal info as follows;

DevelopmentName: "EUR_4PR031_FCT3WS-19144"
SystemName: "EUR_4PR031_FCT3WS-19144"
ComponentName: "EUR_4PR031_FCT3WS-19144"
ReleaseVersion: "20WK12"
ReleaseDate: "2020.03.19"

Even if your car was built after 19 March, it would be worth checking the map version against the above.

The same map database version is used on Tiguan, T-Cross, Polo, Passat (all models from 2020). Strangely, all variants of Golf on the map updates web site are from 2017 and use the Mib2 map data.

I'll test the post codes on my system tomorrow and get back to you.
Silly question but how do you check the maps you are currently using?
Ordered 18th July
Build date w/c 14 sept
Troc Sel
Winter Pack
Side assist
Park assist
Sports Pack
Rear View Camera
Lumber support
Picked up 15oct 20

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